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Frequently Asked Questions

For more information, call Contech at 1-800-767-8658 (in Canada or USA), 1-250-413-3250 (overseas), or send an e-mail to us.

Can the CatStop be used with an AC Adapter?

Yes. We offer an adapter for those people who would like to plug in their CatStop. Contech recommends these only be used if they can be plugged into a wall plug protected by a GFI (Ground Fault Interrupt) outdoor certified power supply.

To order the CatStop adaptor, please call our customer service number at 1-800-767-8658

What is the CatStop's range?

The CatStop can sense movement within 20 feet (just over six metres) in an 80 degree angle outward from the unit. The CatStop stands 12 inches (30 centimetres) high. (Add diagram link here.)

Will the CatStop work on all cats?

The CatStop works on many cats but there will always be some exceptions to the rule. Cats with poor hearing or an unusual hearing range may not respond to the CatStop. This includes older cats and some exotic breeds.

Can my cat hear the CatStop from inside the house?

Happily, we've had no reports of this being a problem. The CatStop is directional. Unless there is something in front of it for the sound to bounce off of and back toward your house, your cat is not likely to be affected inside the house. The sound does not penetrate walls. However, the sound will penetrate an open window or screen door.