Troubleshooting
If the information below has not solved your problem, contact Contech at 1-800-767-8658, or email us.
My CatStop stays on once it is triggered.
Your CatStop may stay on once it is triggered if:
1. The 9 volt battery is too weak to operate the unit properly.
Replace the battery with a brand new one fresh from the package. Always choose a good quality name brand Alkaline battery and be sure it has not expired. Occasionally, customers tell us they tested their batteries before putting them into our products, but battery testers can only tell you if there is a charge available and not whether or not those batteries are capable of handling the power demand from a working product.
If it still stays on once it's triggered, please call our customer service number at 1-800-767-8658.
How can I tell if my CatStop is working?
If you suspect your CatStop is not working:
1. Try the salt test. Turn your CatStop off. Place it on its back on a flat surface. Drop a pinch of salt onto the speaker. Turn the unit back on. If the salt jumps when you trigger the device (trigger it by moving your hand over the sensor), you have a working unit.
If the unit is working but your cat problem isn't going away, it is possible the cats you are trying to deter are older, hard of hearing or one of the exotic breeds that have a slightly different hearing range than the average cat.
1. Replace the battery with a brand new 9-volt alkaline battery fresh from the package. Always choose a good quality name brand and be sure it has not expired. Occasionally, customers tell us they tested their batteries before putting them into our products but battery testers can only tell you if there is a charge available and not whether or not those batteries are capable of handling the power demand of a working product.
2. Check to see if the red light comes on when you trigger the CatStop. It should come on for eight seconds and then go off. It will take another ten seconds for it to reset.
If you've changed the batteries and the light is not working, please call our customer service number at 1-800-767-8658.