Contech | Customer Care
Where to Buy Customer Care Products Home

Frequently Asked Questions

For more information, call Contech at 1-800-767-8658 (in Canada or USA), 1-250-413-3250 (overseas), or send an e-mail to us.

Will the ChatterBowl work anywhere?
Because your voice playback is triggered by a photoelectric cell that senses change in lighting, as occurs when your pet’s face is in the bowl, it works best in well-lit areas. Playback triggering in very dim areas, or direct sunlight, can be inconsistent.

Is bowl best for water or food?
The ChatterBowl is designed to be used with food or water.

Does my pet’s face have to be in the bowl to trigger playback?
If you turn the bowl to face a light source, playback can be triggered when your pet nears the bowl. In this case, ChatterBowl can ‘invite’ your pet to drink or eat.

Does the TalkBox have to be removed from the bowl to record a message?
No, the TalkBox controls are within easy reach, even when it is installed inside the bowl.

What is the best way to get the TalkBox out of the ChatterBowl.
The Velcro is quite strong so its best to pull the TalkBox away from the Velcro at the bottom and then slide your fingers toward the top of the bowl to detach it from the top.

Will ChatterBowl frighten my pet?
Our experience and discussion with trainers indicate that pets are not normally frightened by voices. We suggest letting your pet watch you play back the message the first few times, to familiarize them. And it’s always a good idea to speak in a warm tone.

Should the TalkBox be removed from the bowl before washing?
Yes: although it is water resistant, immersing the TalkBox in water can damage the electronics.

Is the bowl dishwasher safe?
Yes; ChatterBowl is dishwasher safe on top rack only. Remove the TalkBox before placing in the dishwasher.

What is your product guarantee/return warranty?
If you are not satisfied with the ChatterBowl you can return it within 30 days to the place of purchase for a refund

Will the ChatterBowl work with cats and dogs?
Yes although it's larger than most cat bowls.

Should the TalkBox always be removed for bowl washing?
Yes. And although it is water-resistant, immersing the TalkBox can damage the electronics.

Is this bowl for water or food?
It works best if your pet visits a number of times throughout the day, so it's best for water, and dry free-feeding.

Will the TalkBox work anywhere?
Because your voice playback is triggered by a photoelectric cell that senses change in lighting ...as occurs when your pet's face is in the bowl... it works best in well-lit areas. Playback triggering in dark or very dim areas may be inconsistent.

Can the TalkBox be turned off?
Yes, using the power switch at the bottom.

Does turning the TalkBox off erase the message?
No. Your message will be saved until you re-record it.

How long will four AAA batteries last?
Estimated life, six to twelve months.

Can the ChatterBowl help with separation anxiety?
Although some trainers and pet experts feel that hearing your voice may help to comfort your pet while you’re away, there is not yet any proof to confirm this theory. The way your pet responds to hearing your voice while you're away (for example, across the telephone) is unique to your pet.

Does it come in any other colors?
The ChatterBowl is pearl colored. Other colors may be available in the future.