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FAQ
SlugsAway® Frequently Asked Questions
If the information below has not helped you solve your problem, contact Contech Customer Service at 1-800-767-8658, or email us.
What does the fence look like when it is installed?
The dimensions of the SlugsAway slug and snail fence are 24 feet long by 5 inches high. Once installed, the actual height of the fence will be closer to 3 inches, as two inches are required to be buried in the ground. Each 24 foot length of fence will protect up to 32 square feet (3 sq. meters).
Extension fences are available to protect larger areas. (24 feet x 5 inches)
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How long does the battery last?
The battery should last for about eight months.
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Can I keep the SlugsAway outside all year round?
Yes, but if you do not need it for a long period of time, it is good practice to take it inside, remove the battery and thoroughly dry all parts before putting them in storage.
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Can I attach my own fence to the SlugsAway?
No. The fence used by the SlugsAway is a special two-part design that is required for the static sensation.
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What if I need more fence pegs?
You can use other wooden or plastic stakes or tent pegs. Attach them to the fence with non-metal ties, or if you use a staple gun, ensure the staples don’t cross over the plastic strip. (Note that staples may cause the fence to corrode.)
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Can I attach the SlugsAway to my raised garden bed?
Yes, but position the power pack and fence pegs against the outside edge of the raised bed. For added support, fasten the top of the fence to the raised bed. (Note that staples may cause the fence to corrode.)
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There are still slugs in the fenced area.
If you find slugs or snails in your garden, it is likely that they (or their eggs) were there before you set up the SlugsAway; however, it’s a good idea to:
- Press the test button on the power pack and check that the light in the window is green.
- Make sure the power pack and fence pegs are on the inside of the garden.
- Check that the full length of the fence is buried to the dotted line.
- Look for plants on the outside of the fence that would allow the snails or slugs to climb over the fence.
- Check that your slug trap still has some beer or bait in it. You need to trap any slugs that are on the inside of your fence.
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How does the test button work?
If you push the test button on the power pack and there is no light in the window, or the light is not green, use the following table to resolve your problem:
| Light |
Problem |
Solution |
| No Light |
The battery is not working or was
inserted incorrectly
|
- Make sure the battery is installed correctly.
- Remove the battery and insert it again.
- Try using another battery.
|
| Red |
The battery is low |
- Replace place the battery with a new one.
|
| Yellow |
Bad Connection |
- Check that the fence above the plastic strip is not touching the fence below the plastic strip.
- If the fence is very dirty, clean it (see above).
- Remove any plants that touch the fence above and below the plastic strip.
|
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